Shipping and delivery

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The delivery costs are those specified when the order is finalised and are accepted when the order is validated.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site when the order is placed. These times include the preparation and dispatch of the order as well as the time allowed by the carrier.

The Operator undertakes to dispatch the Products in accordance with the delivery times announced on each Product sheet and in the shopping basket, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the period initially announced, the Operator shall send an e-mail indicating the new delivery date to the Customer.

The Products shall be delivered to the address indicated by the Customer when placing the order. It is therefore the Customer's responsibility to check that this address does not contain any errors. The Operator may not be held liable if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.

On delivery, the Customer may be asked to sign a delivery note.

On delivery, it is the Customer's responsibility to check that the Products delivered comply with the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery note. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.