FAQ
FAQ - Frequently Asked Questions
Orders and changes
Can I change my order after it has been confirmed?
Yes, you can make changes within 24 hours of confirmation of your order. To do so, contact us at Lydyss.team@gmail.com, quoting your order number. If the conditions are met, we will process your request within 48 to 72 hours.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation e-mail with a tracking link. You can also check the status of your order directly from your account on Lydyss.com.
Returns and refunds
What are your return deadlines?
You can return any unopened and unused product within 14 days of receipt. Return costs may vary depending on your location.
How do I request a refund?
Send an e-mail to Lydyss.team@gmail.com with your order number and the details of your request. Once we have received and inspected the product, we will issue a refund within 5 to 10 working days.
Delivery areas
Where do you mainly deliver?
We mainly target the Australian market, but we also offer international delivery to satisfy our global customer base.
What are your average delivery times?
Australia: 2 to 5 working days.
International: 7 to 14 working days, depending on the region.
Are international delivery charges different?
Yes, delivery costs vary depending on your location. See our ‘Delivery’ page for more information.
Subscriptions
Do you offer subscriptions?
Yes, some of our products, such as collagen gummies, are available by subscription. This means you can receive your favourite products on a regular basis at an exclusive discount.
How do I manage my subscription?
You can change or cancel your subscription at any time from your account on Lydyss.com or by contacting our customer service at Lydyss.team@gmail.com.
Promotions and discounts
Do you have any current promotions?
Visit our ‘Promotions’ page or sign up for our newsletter to receive the latest exclusive offers and discounts.
Can I use several promotional codes?
No, only one promotional code can be used per order.
Questions about our products
What are the benefits of collagen in your products?
Collagen improves skin elasticity, reduces wrinkles and deeply moisturises. It is also beneficial for hair and nails.
Are your products suitable for sensitive skin?
Yes, our masks, patches and creams are suitable for all skin types, including sensitive skin. Consult the product descriptions for more information on ingredients.
Are your products tested on animals?
No, all our products are cruelty-free and made with respect for the environment.
Do collagen gummies contain sugar?
Our gummies contain a small amount of sugar and are enriched with natural sweeteners for a pleasant, low-calorie taste.
If you have any further questions, please don't hesitate to contact us via our contact form or by e-mail at Lydyss.team@gmail.com. We're here to help! 🌿